Shipping & Delivery

SHIPPING & DELIVERY

This policy explains how orders placed on the Pups & Paws website are processed and delivered.

ORDER PROCESSING

Orders are generally processed within [PROCESSING TIME] business days after payment confirmation.

Orders placed on weekends or public holidays may be processed on the following business day.

DELIVERY LOCATIONS

We currently deliver to serviceable PIN codes within [DELIVERY REGION/INDIA]. Serviceability is confirmed using the delivery address entered during checkout.

DELIVERY TIME

Estimated delivery after dispatch:

• Metro cities: [NUMBER–NUMBER] business days
• Other serviceable locations: [NUMBER–NUMBER] business days
• Remote locations: Additional delivery time may apply

Delivery timelines are estimates and can be affected by courier operations, public holidays, weather, regional restrictions or events beyond our reasonable control.

SHIPPING CHARGES

• Free shipping on orders above ₹[CONFIRMED THRESHOLD]
• Shipping fee for orders below the threshold: ₹[AMOUNT]
• Cash-on-delivery charges, if applicable: ₹[AMOUNT]

The final applicable shipping charge is displayed during checkout.

ORDER TRACKING

After dispatch, tracking information will be sent through [EMAIL/SMS/WHATSAPP]. Tracking may take up to [NUMBER] hours to update after dispatch.

ADDRESS CHANGES

Contact us immediately at [SUPPORT EMAIL/PHONE] if the delivery address needs to be changed. Address changes cannot be guaranteed after an order has been processed or dispatched.

DELIVERY ATTEMPTS

Courier partners may attempt delivery according to their standard process. If delivery fails because the recipient is unavailable, the address is incomplete or the recipient cannot be contacted, additional delivery charges may apply for reshipment.

DELAYED ORDERS

If your order has not arrived within the estimated period, contact us with your order number. We will coordinate with the courier partner and share the available update.

DAMAGED OR TAMPERED SHIPMENTS

If the outer package appears visibly damaged or tampered with, you may refuse delivery.

If damage is discovered after accepting the shipment, contact us within [NUMBER] hours of delivery with:

• Your order number
• Photographs of the outer shipping package
• Photographs of the damaged product
• An unboxing video, where available

CONTACT

Email: [SUPPORT EMAIL]
Phone/WhatsApp: [SUPPORT NUMBER]
Support hours: [WORKING HOURS]