FAQ

FREQUENTLY ASKED QUESTIONS

PRODUCTS

Are Pups & Paws products suitable for both dogs and cats?

Suitability differs by product. Please check the individual product page and packaging before use. Do not use a product for a different pet type unless the label specifically confirms suitability.

How do I know which product is right for my pet?

Review the product purpose, suitability, directions and precautions shown on its product page and packaging. If your pet has a medical condition, persistent symptoms, allergies or sensitive skin, consult a qualified veterinarian before introducing a new product.

Where can I find the ingredients?

Available ingredient information is displayed on the product page and printed on the product packaging. Always refer to the packaging received with your order for the most current information.

How should I use a product?

Follow the directions printed on the product packaging. Do not exceed the recommended quantity or frequency. Contact our support team if the instructions are unclear.

Can grooming products be used near the eyes, nose or mouth?

Avoid direct contact with the eyes, nose, mouth and other sensitive areas unless the product label explicitly states otherwise. If accidental contact occurs, follow the instructions on the packaging and seek veterinary advice when required.

What should I do if irritation occurs?

Discontinue use and consult a qualified veterinarian. Keep the product packaging available so you can share its information with the veterinarian.

Are nutrition products a substitute for veterinary treatment?

No. Supplements and nutrition products are not substitutes for a balanced diet, veterinary diagnosis or prescribed treatment. Speak with a qualified veterinarian regarding your pet’s individual needs.

ORDERS

How will I know whether my order is confirmed?

After a successful order, you should receive an order confirmation by email, SMS or another contact method provided during checkout.

Can I change or cancel my order?

Contact us at [SUPPORT EMAIL/PHONE] as soon as possible. Changes or cancellations cannot be guaranteed after an order has been processed or shipped.

Where can I find my order number?

Your order number is included in your order confirmation and shipping updates.

SHIPPING

Where do you deliver?

We currently deliver to serviceable addresses within [DELIVERY AREA/INDIA]. Delivery availability is confirmed during checkout.

How long does delivery take?

Orders are generally delivered within [DELIVERY TIME] business days after dispatch. Remote locations, holidays, weather conditions and courier delays may affect this estimate.

How can I track my order?

Tracking information will be shared after dispatch through [EMAIL/SMS/WHATSAPP].

RETURNS AND DAMAGE

What should I do if my order arrives damaged or incorrect?

Contact us within [NUMBER] hours/days of delivery at [SUPPORT EMAIL]. Include your order number, clear photographs and an unboxing video where available.

Can opened pet-care products be returned?

For hygiene and safety reasons, opened, used or tampered products are generally not eligible for return unless they arrive damaged, defective or incorrect. Please review our Returns & Refunds Policy for complete eligibility requirements.

STILL NEED HELP?

Email us at [SUPPORT EMAIL], and our support team will assist you.